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Privacy Policy

Privacy Policy

My Computer Helper is absolutely committed to your privacy. The parent company, which holds all rights of www.mycomputerhelper.com is My Computer Helper. Our privacy policy lists how we will use the personal identifying information submitted by you. This privacy policy can be changed or modified at any time without any notice to you and will cover the usage of your personal information by every business which is owned and operated by My Computer Helper. Your personal identifying information may be stored or utilized by any and all businesses under the My Computer Helper umbrella but will always be within the terms and conditions of this privacy policy.

My Computer Helper’s privacy policy fully respects and recognizes your right to confidentiality and is committed to protecting and safeguarding the privacy of the visitors to its website www.mycomputerhelper.com. My Computer Helper  is the sole and absolute owner of the information collected on the website www.mycomputerhelper.com. We will not, under any circumstances, provide, sell, loan, or rent any identifiable personal information to any other third party, unless we are legally bound to do so. The information is collected from users at various points on our website.

Personal Details

Before using the My Computer Helper Service, the customer must first complete the registration form. This involves giving user contact information such as First and Last name, E-mail address, Postal address, etc. My Computer Helper will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service.

Payment Detail

If you purchase a subscription or a plan from My Computer Helper, we will collect credit / debit card information, and any other related payment information necessary to complete a successful payment from the user. My Computer Helper may use the services of a third party to process and verify credit / debit cards for it’s billing purposes. This involves sharing the user’s name, credit / debit card number, expiry date and the billing address with the credit / debit card processing company. When processing a transaction, My Computer Helper will also seek and obtain information regarding the payment amount and other transaction data. If required, we may transfer or disclose this payment information to a third party only to the extent necessary so as to complete the payment processing.

Computer’s System Information

  1. Subscriber’s Computer – If required, we may also seek information about the make and model of your computer, and/or any computer software, hardware, or peripherals attached to it, including the date of it’s purchase, Serial number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnosis, system and registry data about software installations and hardware configurations, and error tracking files. Usually, this information is required to offer customized and personalized technical support to you.

  2. Remote Access  – At times, you may ask for the problem to be resolved by taking a remote control of your computer. My Computer Helper uses qualified and trusted utilities that allow a user to grant control of his computer to an Expert remotely over the Internet, so that the Expert can analyze, diagnose or rectify problems. Our experts are not authorized to use the Remote Access software until they have received more than adequate training in its use, and user have expressed their consent to grant control. Further, our experts will not use any Remote Access tools to collect any financial, sensitive or confidential information stored on user computer or network, intentionally or deliberately destroy information on user computer or network, or cause user to suffer from any system problems.

  3. Diagnostic Tools  – Some My Computer Helper online diagnostic tools and applications may gather a wide variety of useful functional information about the state of a computer system and the applications stored on it, which are analyzed to help diagnose and solve the problems of the end-user. Such information, which are collected by My Computer Helper, will not contain any sensitive information such as e-mail passwords, e-mail messages, e-mail addresses, websites visited, etc. My Computer Helper’s use of the applications for Remote Access and Diagnostic services is also subject to the terms of use in the respective software license agreements.

Information Security

Any and All information gathered by us on our website is stored and maintained in secure facilities with access limited to authorized personnel only. The My Computer Helper website is periodically tested for any potential security breaches to ensure that all the information collected is secure from any kind of unauthorized viewing and/ or sharing. Personal information of our customers is protected via HTTPS and SSL security.

Retention of Information

My Computer Helper will retain the personal information of its subscribers / users for only as long as they are registered for our products, and for a reasonable time thereafter.

Cookies

A cookie is a message sent by a web server to a web browser, which stores it in a text file. The usage of a cookie is in no way linked to any personally identifiable information while on our site, and does not violate the privacy of our users.

Live Help Session Records

My Computer Helper reserves the right to take appropriate measures for quality control, which may include monitoring online and offline sessions between a user and a My Computer Helper expert. We may also record online and offline sessions conducted on the Website for user’s reference and also to assist in resolution of potential complaints and disputes. The session records may also be used to improve the service levels, build a FAQ or a support knowledge base. However, Session record data will not be related with personally identifiable data of individual customers.

Log Files

My Computer Helper uses IP addresses to track user movement, administer the website, and obtain broad demographic information for aggregate use. IP addresses are never linked to personally identifiable information.

Sharing

We may hold the right to share aggregated demographic information with our advertisers and partners but these will not be linked to any personal information that can relate to or identify any individual person.

Contests and Surveys

Participation in occasional surveys or contests promoted on the website is entirely voluntary and the user therefore, can choose whether or not to divulge this information. Information, which may be requested, may include contact information such as name, shipping address, and demographic information such as zip codes. Contact information will be used only for the purpose of notifying the winners and award prizes. The information obtained through Survey will be used for only for the purposes of monitoring or improving the use and satisfaction of this site.

Security Issues

Our website uses all types of precautions to protect user information. Whenever a user submits some sensitive information via the website, we will protect it, both online and offline. Sensitive information such as card numbers is encrypted with the help of highly effective encryption software. We make sure to use industry standard 128bit encryption technologies whenever transferring and receiving consumer data exchanged with our website. An equivalent care is undertaken to protect user information offline. The entire information of our users is restricted in our offices. Only specific employees like the billing executive or a customer service executive who need specific information to perform a specific job are granted access to personally identifiable information. Even they are compulsorily made to use password-protected screen savers each time they leave their workstations. Upon return to their desks, it is mandatory for them to re-enter their password to re-gain access to user information. Furthermore, ALL employees are made abreast of our security and privacy policies. Any other site accessible through our website has it’s own security and privacy policies and data collection practices. You are encouraged to please consult that site’s individual privacy policy. Only under the events or situations that are required by law and to safeguard ourselves from any legal action, we may disclose some information about our users to such relevant authorities / law-enforcing officers.

Auxiliary Information

In order for this website to properly accomplish its obligation to our customers, it is necessary for us to supplement the information we receive with information from third-party sources.

  • Special Offers – We do send out welcome emails to all new customers making them aware of our contact information, who we are, etc. Existing and past customers may occasionally receive information on products, services, special deals, and newsletters.

  • Correction/Updating of Personal Information – Changes to a user’s personally identifiable information (such as address or phone number change), or if a user no longer desires the Service, we make sure to correct, update or remove User personal data provided to us.

  • Notification of Changes – My Computer Helper reserves the absolute and total rights to update this Privacy Policy at any given time by posting the amendments online without any specific or individual notice to you. It is the user’s responsibility to refer to this Privacy Policy before submitting any information on the website. If you are submitting your information after such amendments to the Privacy Policy, it is an implied acceptance of such posted changes.

Additional Information – Please contact us if you have any questions, comments or concerns about this privacy policy.

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