Before using the My Computer Helper Service, the customer must first complete the registration form. This involves giving user contact information such as First and Last name, E-mail address, Postal address, etc. My Computer Helper will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service.
If you purchase a subscription or a plan from My Computer Helper, we will collect credit / debit card information, and any other related payment information necessary to complete a successful payment from the user. My Computer Helper may use the services of a third party to process and verify credit / debit cards for it’s billing purposes. This involves sharing the user’s name, credit / debit card number, expiry date and the billing address with the credit / debit card processing company. When processing a transaction, My Computer Helper will also seek and obtain information regarding the payment amount and other transaction data. If required, we may transfer or disclose this payment information to a third party only to the extent necessary so as to complete the payment processing.
Computer’s System Information
Subscriber’s Computer – If required, we may also seek information about the make and model of your computer, and/or any computer software, hardware, or peripherals attached to it, including the date of it’s purchase, Serial number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnosis, system and registry data about software installations and hardware configurations, and error tracking files. Usually, this information is required to offer customized and personalized technical support to you.
Remote Access – At times, you may ask for the problem to be resolved by taking a remote control of your computer. My Computer Helper uses qualified and trusted utilities that allow a user to grant control of his computer to an Expert remotely over the Internet, so that the Expert can analyze, diagnose or rectify problems. Our experts are not authorized to use the Remote Access software until they have received more than adequate training in its use, and user have expressed their consent to grant control. Further, our experts will not use any Remote Access tools to collect any financial, sensitive or confidential information stored on user computer or network, intentionally or deliberately destroy information on user computer or network, or cause user to suffer from any system problems.
Any and All information gathered by us on our website is stored and maintained in secure facilities with access limited to authorized personnel only. The My Computer Helper website is periodically tested for any potential security breaches to ensure that all the information collected is secure from any kind of unauthorized viewing and/ or sharing. Personal information of our customers is protected via HTTPS and SSL security.
Retention of Information
My Computer Helper will retain the personal information of its subscribers / users for only as long as they are registered for our products, and for a reasonable time thereafter.
A cookie is a message sent by a web server to a web browser, which stores it in a text file. The usage of a cookie is in no way linked to any personally identifiable information while on our site, and does not violate the privacy of our users.
Live Help Session Records
My Computer Helper reserves the right to take appropriate measures for quality control, which may include monitoring online and offline sessions between a user and a My Computer Helper expert. We may also record online and offline sessions conducted on the Website for user’s reference and also to assist in resolution of potential complaints and disputes. The session records may also be used to improve the service levels, build a FAQ or a support knowledge base. However, Session record data will not be related with personally identifiable data of individual customers.
My Computer Helper uses IP addresses to track user movement, administer the website, and obtain broad demographic information for aggregate use. IP addresses are never linked to personally identifiable information.
We may hold the right to share aggregated demographic information with our advertisers and partners but these will not be linked to any personal information that can relate to or identify any individual person.
Contests and Surveys
Participation in occasional surveys or contests promoted on the website is entirely voluntary and the user therefore, can choose whether or not to divulge this information. Information, which may be requested, may include contact information such as name, shipping address, and demographic information such as zip codes. Contact information will be used only for the purpose of notifying the winners and award prizes. The information obtained through Survey will be used for only for the purposes of monitoring or improving the use and satisfaction of this site.
In order for this website to properly accomplish its obligation to our customers, it is necessary for us to supplement the information we receive with information from third-party sources.
Special Offers – We do send out welcome emails to all new customers making them aware of our contact information, who we are, etc. Existing and past customers may occasionally receive information on products, services, special deals, and newsletters.
Correction/Updating of Personal Information – Changes to a user’s personally identifiable information (such as address or phone number change), or if a user no longer desires the Service, we make sure to correct, update or remove User personal data provided to us.